Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Resolution Warranty

  • Our customer support staff is on duty round–the–clock to reply to all your service questions. Each ticket you send to us is going to be addressed within no more than 60 mins. If your case requires the help of an administrator, we will send the ticket to the person on shift and will notify you that the issue is being taken care of.

  • Top quality support service
  • Expert Client Support Service

  • We are on–line for you night and day to offer guidance and customer support and also to aid you with any difficulty that you may encounter when monitoring your virtual server. We can support all pre–configured software packages, like your Operating System, server admin panel (with regards to the VPS type) and the Site Control Panel produced 100% by our developers.

  • Intuitive help center
  • An Educational Help Zone

  • In the Site Control Panel that will come free–of–charge with the virtual server, you’ll find an informative Help zone, consisting of everything you should have knowledge of when administering your web pages and programs. We have incorporated a range of how–to reports and video training that demonstrate the common site maintenance duties in an easy to comprehend fashion.