1 hour ticket response
Quick support is our paramount task and that is why we’ve got a team of qualified technical support engineers who are prepared to provide a fast solution to any question that you might have. Just send your helpdesk ticket from the Site Control Panel and we will reply back to you within 1 hour at the latest. As a matter of fact, we work hard and aim for a 20–minute technical support ticket response time.
An Exceptional Support Service
Our client service team members have considerable experience in the Linux cloud web hosting packages field and are skilled enough to provide a prompt answer to your problem. If, however, the problem at hand is not within the competency of a customer support engineer, the trouble ticket will be sent to a developer or admin for additional assistance.
An Easy–to–Browse Help Section
In the Site Control Panel you can find an intuitive Help section where you can find quick hints on how you can use our web hosting services. You can find the answers to your queries in our F.A.Q. archive, find more suggestions in the web hosting account administration articles or check our instructional video tutorials.