A 60–Minute Ticket Response Time Guarantee
We provide a 60–minute response time warranty for each support ticket or e–mail that you submit to the help desk support staff. We’ll speedily answer all the standard inquiries and forward right away the issue to our server admins in case additional assistance is needed. If you order the Admin Services package, we will complete any of the included server management tasks at a time that has been agreed upon beforehand.
A Top–Class Customer Service
- We’ll be online for you 24/7/365 to answer any inquiries that you may have pertaining to our Site Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. If you also need support handling server admin procedures, you can take advantage of our Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus problem troubleshooting and installation services.
An Easy–to–Navigate Help Area
Our Site Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the educational articles also video versions that show all the tasks that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the Site Control Panel.