Customer Support Channels
A 1–hour Response Guarantee
We provide you with a 1–hour reply guarantee with all of our Linux cloud web hosting packages packages, meaning each individual support request you send is going to be responded to within 1 hour max. Our support staff members have been qualified to efficiently sort out any issue and to give you prompt guidance on any situation that you might have.
A Top–quality Support Service
Our tech support service is delivered by a team of trained experts who definitely are prepared to answer your inquiry as soon as possible. You’re able to speak to the technical support staff by starting a customer assistance ticket from your Site Control Panel or by posting us an e–mail message. On business days, you can also contact us on the telephone or take advantage of the online chat service.
An Intuitive Help Section
We have built–in a broad information base into the Control Panel so as to acquire useful step–by–step recommendations at any time. Each part of the Control Panel has its own contextual guide area showcasing a selection of how–to articles. We have also organized video lessons to ensure that you get a superior idea of the best way to carry out any presented activity.