You can find plenty of cloud web hosting suppliers on the market, still most of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can get through this way of communication varies based on the service provider - some provide dedicated telephone support, various others offer general and customer support only as some issues are more time-consuming and it's easier to be resolved with a support ticket, especially when the issue has to be escalated. Still, it is good to know that you could always reach your hosting supplier because there are many small issues that can be managed effortlessly and timely through a call, not mentioning that you can get more information about the services even before you become a customer.
Phone Support in Cloud Web Hosting
All our cloud web hosting packages offer phone support fourteen hrs a day even on public holidays, therefore if you do not have an account yet, you are able to phone us and find out more about our services or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you're able to contact the phone number which is nearer to you. If you are a current customer, we will help you in a timely manner with any kind of general and billing matters and with multiple technical matters so as to save you time and efforts - we are aware of the fact that in some cases it's more convenient to talk to a live person and get things done without delay. Of course, some situations cannot be managed over the phone, so if this is the case you'll be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we provide include live phone support for 14 hours a day. If you're not sure which plan will be appropriate for your sites, you want to find out more about the plan's specs or you're looking for any other kind of info on our solutions, you can call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. In case you currently own an account, you can get in touch with us about general and sales matters, although we're usually able to assist with many tech issues as well. For strictly technical issues you should employ our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option in case your problem requires longer time to be solved or it needs to be escalated to our sysadmins.