If you have a site, a problem can always surface and it doesn’t automatically have to be connected with the hosting service itself. For example, something could go wrong when you bring an Internet app up to date or some important data might be modified or erased by accident. Regardless of what the nature of the problem might be, you’ll have to contact the support staff and ask them to retrieve a backup or to assist you in fixing the problem that you are experiencing. How fast they’ll do this will determine how much time your sites will be down. For given websites like community sites or online shopping portals, a repetitive outage too often equals losing users and cash. For this reason, it is of paramount importance that you use the services of a company that provides not only a good support service, but also a quick one.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting packages feature a one-hour response guarantee, which means that regardless of what enquiry or problem you might have, we’ll always be there to lend a hand. In reality, it seldom takes more than half an hour to get a problem fixed or a question answered, and this is valid for both technical and sales matters. Our help desk support team representatives are available 24-7, even on weekends and official holidays, which implies that you will receive quick help whenever you need it. We are aware of just how precious time can be, so by the time we answer your email or ticket, we will have looked into the matter and, if we haven’t figured out a solution, we’ll supply you with more details on what you need to do on your end – when the case requires this. With our support service, you can be certain that there will be someone to help you out right away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we understand how important it is to get swift assistance, we guarantee that you will never have to wait around for more than an hour to obtain an answer to any ticket that you submit from your semi-dedicated server CP. As a matter of fact, you’ll rarely have to wait for more than 20-30 minutes and this applies to any enquiry regardless of its nature – billing, technical or general. On top of that, our tech and customer support team is available 24 hours a day, so even if you open a ticket during legal holidays, you will always get a fast response, which will contain the answer to a query, the solution to a complication or the details necessary to solve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never need to waste a whole day waiting for a response like you would with many other web hosting providers.