If your website hosting provider supplies live chat support, you are able to speak with an agent in real-time and learn helpful info or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to talk with a live person is that you need only a computer with access to the web, which means that you will not pay any rates in the event that you're in another country or state. In addition, it is simpler to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party on the phone. The live chat is also a much quicker solution to contact the website hosting provider's support team compared to using a ticketing system. What's more, if some problem requires a little more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so that you won't waste time - something that is impossible when you are on the telephone.