If your website hosting provider supplies live chat support, you are able to speak with an agent in real-time and learn helpful info or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to talk with a live person is that you need only a computer with access to the web, which means that you will not pay any rates in the event that you're in another country or state. In addition, it is simpler to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party on the phone. The live chat is also a much quicker solution to contact the website hosting provider's support team compared to using a ticketing system. What's more, if some problem requires a little more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so that you won't waste time - something that is impossible when you are on the telephone.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we provide for all of our Linux cloud web hosting packages, you'll find live chat support which is online every single day, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, considering that we will assist you with pretty much anything, ranging from giving you basic info about our services in case you are not a client yet and you're thinking about purchasing one of our plans, to assisting you with creating an e-mail account in an email client. Some issues are more technical and time-consuming, which means that you'll have to employ the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is designed for all our prospective and active customers. In case you are looking for a new website hosting account, you will be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated packages in order to choose the best package for your websites. In the event that you already have an account with us, we will support you timely with billing, general and 1st level techissues. Though in certain cases you'll need to open a support ticket because there are problems that can't be resolved through a live chat, we'll be able to assist you with lots of common jobs, for example installing an email account in an e-mail client or forwarding one domain to another one. Thus, you'll enjoy prompt assistance and you will save a long time.