In case you’ve purchased a web hosting plan and you’ve got certain enquiries relating to a given feature/function, or if you’ve encountered a certain challenge and you require support, you should be able to contact the respective help desk staff. All web hosting providers deploy a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, because of the fact that the most efficient way to resolve an issue most often is to submit a ticket. This method of communication makes the replies sent by both sides easy to follow and allows the customer support staff members to escalate the issue in the event that, for instance, a system administrator has to become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you will have to have no less than 2 different accounts to contact the help desk support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts may be a burden, not to mention the fact that it takes quite a bit of time for the vast majority of web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with lots of other hosting companies, the ticketing system that we are using with our Linux cloud web hosting packages
is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to memorize different logon credentials, since you’ll be able to manage both your tickets and the hosting account itself in one location. So, if you’ve got a query or confront a challenge, you can touch base with our support staff on the spur of the moment. Our system offers a clever search mechanism. This suggests that even if you have posted an immense number of tickets over the years, you will be able to find the one that you want without any effort. Moreover, you can read knowledge base hints on resolving common problems.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more efficient to manage everything in one location, which is the reason why we’ve integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with every single semi-dedicated server
package. This will allow you to handle the communication with our help desk support team along with your files, which goes to say that you will not have to memorize additional sign-on credentials for another admin interface. You will be able to open a new ticket or to track the status of an old one with no more than several clicks whilst you’re browsing the files within your account. Additionally, you can go through older tickets using a smart search option or have a look at relevant help articles, which contain solutions to common difficulties. The integrated trouble ticket system is closely monitored 24x7 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.