The availability of the customer and tech support that a cloud web hosting company offers can tell you a lot for the services that they supply too. When you are allowed to use just emails and tickets, you have almost certainly discovered some reseller and not the actual web hosting supplier. If this is the case, you will probably have to wait for several days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for additional help. When the provider can provide different options for communication with fast response time that are available anytime, they're almost certainly the top provider, not just a reseller. Therefore you will benefit from well-timed assistance and excellent support because they'll have immediate access to the servers where your account is. Regardless of the issue - technical or sales, it is generally much better to have the option to get hold of your web hosting company right away through your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our solutions before you make a purchase or you are a current customer and you have any kind of question or some difficulty, you will be able to contact us anytime, including weekends and holidays. We have many channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any troubles that need longer time to investigate and deal with. Unlike a number of other website hosting service providers, our trouble tickets have a warranted maximum reply time of only one hour, thus no matter what your problem is, it will be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated packages that we provide include 24/7 customer and technical support, which means that no matter what issue you have, you can get in touch with us and we will help you in a timely manner. Our guaranteed response time for each email or ticket that you open through your Hepsia website hosting Control Panel is only one hour; usually the reply time rarely exceeds 20 min. We also offer phone support with several local numbers internationally plus a live chat, so you are able to contact us and receive additional info about our solutions even if you don't have an account yet. We can help you with any question or a problem you have - payment methods, plan specifications, e-mail setup, website hosting account settings, and many others. If you use our services, you will never encounter an issue where you should wait for a couple of days to get an issue solved like you will need to do with lots of other suppliers.
24/7 Customer Support in VPS Hosting
Every virtual private server plan that we provide features 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we supply different ways of communication - telephone support with a couple of local numbers around the world, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it will be much easier to keep track of what's going on. The maximum warranted response time for all the e-mail messages and tickets is 60 minutes, but it hardly ever takes that long to receive assistance. If you acquire the Managed Services upgrade that we supply, our administrators will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get timely support in general, let alone when you operate a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour response time warranty regardless of the matter. This service is cost-free for any type of difficulties with the server or the software that was installed by our admins during the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you can send an e-mail, and the actual reply time for either rarely surpasses thirty minutes as we have admins available round the clock. In case you need general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on three continents or you could employ our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package through your billing Control Panel.